What items are returnable?
All our products, with the exception of Face Masks, Free Gifts or items under our Promotions are returnable, within 21 days of them being received by you.
Kindly note that some of our asymmetrical patterns may have different placement than what is pictured on our website. This is intentional and constitutes what gives our clothing it's unique one- of- a-kind appearance. Returns of such products are not possible.
What happens if I have received an order incorrectly?
If you were sent incorrect items or items are missing from your order, please contact our Customer Service team at firstname.lastname@example.org within 72 hours, so we can get that mishap sorted out for you.
Please look over your order as soon as you receive it. If you think that you've received a defective item, contact our Customer Service team within 72 hours of receipt of your order at email@example.com. When contacting Customer Service, please include photographic/video evidence of the defective item.
How do I return my product?
Please click on the return center and enter the following details.
Are there any charges for returning the product?
How are my return and refund processed?
Should your return not be accepted, due to its unacceptability, we will intimate you by email accordingly, and ship the product to your address at our cost.
At Osenoir, we are committed to serving our customers. We take pride in what we offer and your satisfaction and feedback are very important to our evolution. As a general rule, we do not anticipate you returning our product. In the unlikely event however, that you are not satisfied with your order, we will do everything we can to address your grievance.
However, as in life, there are certain rules that must be followed so that we can help you out!
Please read our Return Policy above to understand what products are returnable, the condition in which they need to be when returned, and the period in which you need to return them.
Please also read our Shipping Policy to understand how to return a product, and related information.
As a general rule, if your returns comply with the Returns Policy requirements, you are entitled for a Refund.
Once it has been agreed that you can return your item, all we need you to do is fill out the Return Your Product form by clicking on the return center. Please take care to attach a copy of the original receipt and circle the items you are returning and email it to Customer Service at firstname.lastname@example.org. We’ll take it from there!
What items are non-refundable?
The following items cannot be returned:
What are the refund options?
All refunds are credited to the original method of payment effected on placing the order. Hence if you purchased a product using a Credit Card, you will receive your refund in your Credit Card account.
You will receive your refund within 10 days of the return request being approved.